I'll let this explain:



04 May 2007 08:09:30 AM oscar robles logged in.
04 May 2007 08:09:33 AM Connected to the server via Web Chat
04 May 2007 08:09:33 AM oscar robles has been assigned to the Support queue.
04 May 2007 08:09:34 AM oscar robles was added to the incident named oscar robles by Scott_GWER6894
04 May 2007 08:09:34 AM Scott_GWER6894 created an incident named oscar robles.
04 May 2007 08:09:40 AM Scott_GWER6894 says: Thank you for contacting technical support. My name and badge number are Scott_GWER6894. Please hold while I review your issue.
04 May 2007 08:10:48 AM Scott_GWER6894 says: Hello Oscar.
04 May 2007 08:10:50 AM Scott_GWER6894 says: Before we begin, please allow me to verify same information first.
04 May 2007 08:11:55 AM Scott_GWER6894 says: The serial number for your Gateway system is ........., model number GM5420 and the limited warranty expire on 1st. quarter of 2008. Are these correct?
04 May 2007 08:12:16 AM oscar robles says: yes
04 May 2007 08:12:26 AM Scott_GWER6894 says: In addition, this is your valid e-mail address, oscar.robles@comcast.net?
04 May 2007 08:12:33 AM oscar robles says: yes
04 May 2007 08:12:38 AM Scott_GWER6894 says: Thank you for verifying your information. I see some opportunity here to enhance your computer experience. Let’s resolve the issue first and then discuss these options.
04 May 2007 08:13:09 AM Scott_GWER6894 says: I've read your issue description from the submission form, and you are having issue with your sound, is this correct.?
04 May 2007 08:13:25 AM oscar robles says: Yes, no sound.
04 May 2007 08:13:35 AM Scott_GWER6894 says: Thank you.
04 May 2007 08:14:07 AM Scott_GWER6894 says: Can you tell me exactly when this started and describe any changes you made around that time?
04 May 2007 08:14:42 AM oscar robles says: Well, every time i put my computer to sleep it loses the sound driver.
04 May 2007 08:15:04 AM oscar robles says: This is happening since i got the computer
04 May 2007 08:15:11 AM Scott_GWER6894 says: I see.
04 May 2007 08:16:52 AM Scott_GWER6894 says: May I ask, when you open your computer, how do you get sound?
04 May 2007 08:18:06 AM oscar robles says: I have to restart the computer to get sound, if i click on the sound icon on the task bar it says " No output audio device is installed"
04 May 2007 08:18:20 AM Scott_GWER6894 says: Okay.
04 May 2007 08:18:48 AM oscar robles says: So every the computer goes to sleep it loses sound, and i have to restart the computer to get sound again.
04 May 2007 08:18:57 AM Scott_GWER6894 says: Have you tried to reinstall the sound drivers?
04 May 2007 08:20:16 AM oscar robles says: I'm not sure what drivers to install, it says SigmaTel high definition codec. I tried going to SigmaTel web site to download them but they have so many different ones i have no clue.
04 May 2007 08:20:36 AM Scott_GWER6894 says: Okay.
04 May 2007 08:22:46 AM Scott_GWER6894 says: Oscar here is the audio manufacturere SigmaTel STAC9271D:audio driver Manufacturer ; http://www.intel.com .
04 May 2007 08:23:07 AM Scott_GWER6894 says: You can use the link to check for the audion driver.
04 May 2007 08:23:39 AM oscar robles says: What happens if after i download that driver i still get the same problem?
04 May 2007 08:23:40 AM Scott_GWER6894 says: You can use the link to check for the audio driver.
04 May 2007 08:24:40 AM oscar robles says: I had the same problem before with my other gateway, i end up having to take it back to the store to get it replace.
04 May 2007 08:26:01 AM Scott_GWER6894 says: Oscar, that would be the best thing to do, the download should work.
04 May 2007 08:27:16 AM oscar robles says: Ok, I'm going to give it a try even though I already did with my other system and my attempt to fixit was futile
04 May 2007 08:27:31 AM oscar robles says: Thanks.
04 May 2007 08:27:34 AM Scott_GWER6894 says: Okay Oscar.

I downloaded the driver, tried to install it and no luck.

And THAT boys and girls is why you should NEVER get a Gateway.



Wish I could help ya on this one...but, alas...

My name and badge number are Scott




I R BABOON

Check your PMs and Email FC.

buy a dell

not sure but i had a sigma tell audio driver problem and I upgraded to vista and it worked fine. Your problem seems annoying but not upgrade worthy so i think your stuck

1. What's the service tag/serial # of the machine? You can lookup drivers on Gateway's website using that number
2. What operating system (OS) are you running on the computer (XP Home, XP Pro, Vista)? If Vista what version?
3. Did you upgrade the OS from a previous version?
4. Is this a laptop/notebook or a desktop?
5. Have you tried uninstalling the device in the device manager and then letting the OS redetect it?
6. Do you have the CDs/DVDs that came with the system when it was new? Often times the drivers are on one of those disks.

Hey tofuuuuu lolz

1. I downloaded the driver from gateway's web site already and tried to install it, it gave me errors.
2.Vista Home Premium
3.Its OEM (Came with the PC)
4.Media Center desk top
5.Yes, and it still does the same thing.
6.Yes, and it installed them but still they get deleted one i put my PC to sleep.

Don't put your computer to sleep. Besides you are using M$. What did you expect?

In Gateway's defense, the one my brother got kicks ass and they are still way better than an HP. I had similar sound issues with my HP, but the "customer service" of HP is on par with Comcast. (that's a bad thing.)

Comcast might have bad customer service, but ill rather have Comcast than AOL or DSL.

I had the same experience with Gateway on my notebook. I went all the way to corporate for a BIOS flash and they still wouldn't give me one.